Terms & Conditions

  1. Introduction

This website (Website) is operated by FANSLAND PTE. LTD, a limited liability company registered in Singapore;

Please read these Terms & Conditions carefully before using the Website. By accessing any part of the Website, you shall be deemed to have accepted these Terms & Conditions in full;

FANSLAND may revise these Terms & Conditions at any time by posting an update on the Website. Your continued use of the Website after any such change constitutes your acceptance of the new Terms & Conditions. These Terms & Conditions were last updated in January 2024. FANSLAND reserves the right to change these Terms & Conditions at any time;

FANSLAND reserves the right to refuse admission to any event or conference for any behaviour, which it deems unacceptable, or for breach of these Terms & Conditions.

  1. Ticket Definition

Ticketmeans any valid Ticket that permits a customer to have the admission right into FANSLAND FESTIVAL (The Event) or any valid wristband for which the customer has exchanged the Ticket upon entry. In addition to the general entrance Ticket and/or wristband, some additional or top-upTicket/wristband may be required to attend a specific performance, and the customer may pre-buy or top-up the value of Ticket/wristband at the counter service at the Event for such additional or extra activities.

Tickets to the Event are sold by and on behalf of FANSLAND PTE. LTD., (the Organizer), who reserve the right to change all or any arrangements concerning the Event without notice, nor with any obligation whatsoever to refund. In the event you are obtaining Tickets for or providing any Tickets to any other person or persons, you recognize that you are acting as that persons agent in obtaining the Tickets, and due to this agency relationship you agree to these terms and conditions on behalf of any person to whom you deliver any of the Tickets you purchase, and you shall notify any such person of these terms and conditions when you deliver a Ticket to them. It is considered that the Ticket holder receiving the Ticket from you agrees to these terms and conditions as well.

The Eventmeans the event called FANSLAND FESTIVAL, which is held at the venue in respect of which the customer has bought the Ticket. Venuemeans the venue where the Event is held. The Organizermeans FANSLAND PTE. LTD. who produces and operates the Event.

Once a successful purchase transaction has been completed, tickets are delivered in electronic soft-copy via email to the email address nominated by the purchaser. For some ticket types it may be necessary to complete required information – such as attendee name or tax identification number – before the tickets can be issued. The ticket acts as a receipt for the transaction and can be used to redeem entry at the event listed on the ticket. A printed hard-copy ticket or an electronic soft-copy ticket detailing the reference number can be used to register at the event.

  1. Pre-registration and Box office registration rules:

FANSLAND may collect data from you in the course of purchasing and or registering for tickets sold by FANSLAND (and/or other group companies). You give your permission for your user account details to be stored and acknowledge that you may provide FANSLAND a reasonable timeframe to remove your details at any time that you no longer wish them to be stored. You acknowledge and accept that your data will be used for commercial purposes in accordance with this Data Protection Policy and Declaration of Consent and will be retained and stored for this purpose. Should you wish your data to be removed you must request FANSLAND to do so in writing. Requests can be emailed to [email protected].

Prices are set out on the online booking form and may be subject to change from time to time. All prices are subject to local taxes where appropriate.

In order to register your Ticket and gain entry to the event, the customer is required to present including, but not limited to the following:

  1. The corresponding electronic ticket QR code in the email or the electronic ticket QR code corresponding to the NFT ticket on the FANSLAND official website;
  2. a government issued photo ID, drivers license or passport in either digital or physical form.

For questions about registration or assistance with any registration problems, please contact us at [email protected].

  1. Use of the Ticket

The Ticket entitles the holder to admission to the event, performances and activities on-site. Performances and activities vary, may be subject to additional charges and may change without prior notice. You must retain your Ticket/wristband at all times during the Event. Photo ID may be required and verification is at the discretion of gate staff.

You agree that the Ticket is a revocable license, which is subject to revocation and/or denial of admission of the Organizer without compensation, for any reason including but not limited to your attempted or actual violation of any applicable laws or promoter or venue rules, policies or regulations.

The Organizer has technical procedures in place that are capable of detecting any photocopied or forged Ticket. The Organizer shall be entitled to refuse admission to the holder of any Ticket in which irregularities are detected at the Organizers sole discretion. In the event of any breach of these terms and conditions, the Organizer, its staff and agents reserves the right to cancel Tickets, to refuse admission, to remove the holder, or to confiscate offending articles, as the case may be, and in any case to retain any monies paid for the relevant Ticket(s).

By your use of the Ticket for entry to the Event you acknowledge that you have read these terms including the waivers and releases of liability contained herein and you fully understand its terms, and you understand that you have given up substantial rights, knowingly and voluntarily without any inducement or duress.

Any attendee, including after entry to the Event site, may be ejected without any entitlement to a refund, as a result of failing to follow instructions given by the Organizers or their staff, causing a disturbance, carrying or consuming drugs, or due to an apparent or potential state of intoxication, and will be personally and fully responsible for their own actions and omissions towards third parties and damage to objects.

  1. Liability

You agree that the Organizer shall not be held responsible, financially or otherwise, for any personal property that is left, lost, stolen, destroyed, confiscated, damaged or misplaced anywhere on site or during the event, regardless of fault or reason.

FANSLAND will not be liable for the granting of any visas that are required to attend any event or conference. In the event that an attendees visa is not granted tickets will not be refunded for any event or conference.

You agree that certain content of the Event is intended for mature audiences only. You agree that the Organizer reserves all rights to cancel, postpone, and/or change the venue, the artist lineup, time, and/or date of the event for which the Ticket was issued at any time without prior notice or compensation to you. Persons entering the Event hereby consent to having names, images and/or likeness, writing, biographical information or recordings of their voices captured or reproduced in any medium, forever and throughout the world, for editorial, educational, promotional, publicity, advertising or any other purpose by FANSLAND PTE. LTD., or its affiliates, respective successors and assigns, contractors, partners or the media.

The Organizer reserves the right to limit access to any stage to prevent hazardous overcrowding. You agree that FANSLAND PTE. LTD. its servants or agents will not be liable for any loss, injury or damage to any person (including yourself) or property however caused (including by the organizer or its servants or agents):

  1. in any circumstances unless due to the negligence of FANSLAND PTE. LTD., its servants or agents;
  2. in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury due to the negligence of FANSLAND PTE. LTD., its servants or agents);
  3. to the extent that any increase in any loss or damage results from the breach by you of any of these terms and conditions. For the purposes of these terms and conditions, Force Majeuremeans any cause beyond FANSLAND PTE. LTD.s control including, without limitation, an act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, National Ceremony, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defense requirements and/or acts or regulations of national or local governments. FANSLAND PTE. LTD. will not be liable to you for failure to perform any obligation under these terms and conditions to the extent that the failure is caused by Force Majeure.

You agree that the Organizer shall not be liable to you for any indirect or consequential costs, claims, actual or alleged losses howsoever arising out of or in connection with the event and/or our obligations hereunder including, but not limited to, loss of profits, anticipated profits, savings, business or opportunity, or loss of publicity or loss of reputation, or opportunity to enhance reputation, or loss of contract or other economic or consequential loss arising from the performance (or any failure to perform) these terms and conditions.

The Organizer shall not have any liability to you whatsoever for loss or expenses incurred in connection with the event or any cancellation of the event, including, without limitation, costs of any personal travel, accommodation or hospitality arrangements made relating to the event or the cancellation of the event. The Organizer shall not be liable for the acts or omissions of the operators of the venues, for any personal injury suffered at a venue (unless due to the act or omissions of FANSLAND PTE. LTD.) or any loss, theft or damage to your property at a venue (unless due to the act or omissions of the Organizer) or caused by any property of the Organizer. The Organizer, FANSLAND FESTIVAL and our official agents can accept no responsibility for any personal property. Please do not bring unnecessary valuable items or excessive amounts of cash, as cashless payments and ATMs are available on site.

You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of the terms by you or any other liabilities incurred by us arising out of your use of the website, or use by any other person accessing the website using your pc or internet access account.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content contained within the website shall remain at all times owned by us or our licensors. You are permitted to use this material only as expressly authorised by us. We reserve all rights not expressly granted in and to the website and the content on the website.

  1. Cancellation, Misuse and Refunds

All purchases of tickets for conferences and events (including hotel rooms if applicable) are non-refundable in their entirety. Your ticket remains the property of FANSLAND and is a personal revocable license, which may be withdrawn, and admission refused at any time upon a refund of the printed registration price.

If for any reason FANSLAND decides to cancel this event, FANSLAND accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors, speakers and guests.

No refunds will be issued for cancellations due to weather or other causes beyond the Registrant’s control. In the unlikely event of cancellation of a conference or event by FANSLAND, the liability of FANSLAND is limited to the share of paid registration fees that remains after credit card and payment processing fees have been incurred and deducted.

Discounts cannot be combined with any other discount or multiple offer and apply to new bookings only; there will be no adjustments on previous registrations. 

Although we will do our best to keep you informed of any cancellation, it is the ticket holdersresponsibility to establish whether an event has been cancelled and the date and time of any rearranged event. The Organizer has no obligation to refund any monies or exchange Tickets should the program be altered, or varied, for any reason. The Organizer is unable to accept any liability to replace any tickets lost, stolen, damaged or used after they have been received. It is the purchasers responsibility to keep their tickets and information private.

FANSLAND will not provide transport or travel expenses to or from any event or conference. FANSLAND will consider but not guarantee exhibitors' requests for day changes at any event or conference.

All items (screens, laptops, cabling and other electronic equipment, rooms, furniture etc.) supplied are on a rental basis and no exchange, transfer or refund of ordered items on-site will be entertained. Exhibitors must pay for any damages or losses caused to items supplied to them. Cancelled orders are not refundable.

Non-standard items may be offered on request, subject to a separate quotation, and are subject to the same terms and conditions. Any complaint regarding rental items or installation must be lodged before the opening of the event. In respect of items rented on the day, items should be inspected immediately and tested to ensure they work. Otherwise all items are deemed to be received in good order and condition. The equipment must be insured “all risk” by the hirer, who will remain liable until the authorised staff has collected the equipment. In case of disappearance, the equipment will be invoiced at the original insurance value

  1. Site Rules

Site rules apply to camping areas, which include personal conduct – such as acceptable noise levels, management of waste and adherence to health and safety regulations. Site rules shall be observed. The Organizer reserves the right to eject individuals or groups either disobeying the site rules or displaying antisocial behavior at the Organizer’s sole discretion without refund. FANSLAND PTE. LTD. have a no drugs policy and reserve the right to eject anyone suspected of infringement of this policy.

No outside food and drink is allowed into the event site; you agree to bag searches between campsites and festival grounds and that any prohibited food or drink will be confiscated.

No outside alcohol allowed anywhere on site including camping areas. Vehicles may be searched upon entry and any alcohol will be confiscated.

Cooking or building fires is strictly prohibited; any cooking equipment found in possession of guests will be confiscated at the main entrance.

  1. Others
     It is possible that exposure to loud music may cause damage to hearing, please bring your own ear protection. Please be aware that lighting effects including strobe lighting may be used. It is the responsibility of attendees to check gate opening and closing times – which will be published on the website and may change without notice. Ticket holders will not be admitted outside of these times. The Organizer stores your data when purchasing tickets. This data will be treated in accordance with our privacy policy and will not under any circumstances be given to a third party. We may contact you with Fansland Festival related news. For safety reasons the Organizer reserves the right including, but not limited to the following:
  1. Interrupt or stop the festival;
  2. Provisionally keep the festival visitors on the site at the end of the festival;
  3. Totally or partially vacate the site;
  4. Deny access to the site regardless of the possession of a valid entry ticket;
  5. Alter the program or the timetable of the festival. In this case the entry Ticket remains valid and is neither exchangeable or refundable;
  6. ROAR – Right of admission reserved by FANSLAND at all times.